Privacy statement

We use a number of definitions in our Privacy Regulations that can be used in the singular or plural:

  • Regulations: these Privacy Regulations;
  • Privacy legislation: the Act Implementing the General Data Protection Regulation (AVG: de Algemene Verordening Gegevensbescherming).

1. Explanation of the Regulations

Twinson may not automatically process the data you provide. The privacy legislation is intended to protect the privacy of individuals. This Act restricts the permitted use of your personal data by others. Acting on this legislation, Twinson has the duty towards its clients and business connections to:

  • inform them of the way in which, and the purpose for which, data are processed by Twinson;
  • state who is allowed to view the data;
    request permission to process certain data.

Twinson considers your privacy important. That is why Twinson explains in these Regulations how it handles with your data, what the purpose is of its use, and for the processing of which data Twinson must explicitly request your permission.

2. The personal data Twinson uses and the purpose of such use

Twinson may and (possibly) will process your data if you are or become a client of Twinson, if you are or become a business connection of Twinson, if you register to receive newsletters from Twinson or get in touch with us via the website. Twinson collects your name, address, telephone number and email address, passport photo, citizen service number, IP address, IBAN and job title. These data enable us to:

  • finalize the contract clients conclude with Twinson financially and administratively;
  • provide our services;
  • reach clients or business connections if this is necessary;
  • further develop and/or optimize our services;
  • provide you with customized information (direct marketing/newsletter).

3. Provision of personal data to third parties

Twinson does not provide any personal data to persons or businesses outside the Twinson organisation, unless:

  • this is required by a statutory provision;
  • this is necessary to perform a contract that Twinson has concluded with you;
  • you have given permission to do so.

4. Obligations/secured access/confidentiality/retention period

Twinson processes your personal data only in accordance with the law. This implies, among other things, that the data are processed only for the purpose for which they are obtained and in a proper/careful manner, in accordance with the law and these Regulations.

Your personal data can be accessed only by Twinson staff, unless stated otherwise in these Regulations. All your personal data are protected by Twinson against unauthorized access. This protection consists of:

  • having a personal password for each employee to log in to the digital system;
  • Twinson staff having an obligation of confidentiality with respect to all personal data provided to Twinson;
  • technical measures taken by Twinson in accordance with the law, to secure the system it uses against external data breaches.

Your personal data will be kept no longer than necessary for proper administration and/or other defined goals. Twinson saves the personal data for as long as necessary to properly carry out its business operations, taking into account a reasonable period of time. In that case, Twinson will comply with the prescribed statutory retention period.

5. Your personal rights

  • The right to be informed. You have the right to know whether and which personal data of yours are processed and for what purpose.
  • The right of inspection. You have the right to view and copy these data, provided that the privacy of another person is not thereby impaired.
  • The right to correct and remove. You have the right to correct, change or delete data. The right to (partially) remove your data can only be met if the retention of the data is not of considerable interest to another person and if there is no law that states that the data must be saved.
  • The right of resistance. In certain cases, you have the right to oppose the processing of your data.
  • The right of data portability. You have the right to receive your personal data that is stored and transfer it to another organization.
  • The right to human intervention in case of automated decisions. When an automated decision is about to be made, you have the right to have that decision taken by human intervention.

If you want to exercise your rights, you can state this by sending an email to If your request is rejected, the reason for the rejection will be explained to you. One reason may be that your file contains information that is or may be important for another person. You will receive notice from Twinson within one month of receipt of your request.

If you have a complaint about the processing of your personal data, you can also contact Twinson. Together with you, Twinson will attempt to solve the problem.

Do you have (other) comments / questions / suggestions or do you want to unsubscribe from direct marketing / newsletter from Twinson? You can also contact us for these matters. Twinson will of course handle the personal data provided in this context confidentially and carefully.

Our current contact details can be found on the Twinson website.

The above information is applicable from 16 March 2020.

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